Raising issues

You can open a ticket with our support team by sending an email to or submitting a request via our support portal.

In the ticket or request please provide the following information:

  1. The application name or ID
  2. The series of endpoints called leading up to the error
  3. The tracingId for the relevant requests (or if you don't store the tracingId the timestamp of the request and other unique IDs in the path or body that will identity your requests)

Error handling

After sending an API request, you may receive a response back including an error object. The error contains information to help you highlight the issue.

See error handling for more information.


You can find FAQs in our Knowledge Base.

Further Help

If you can't find what you're looking for in the documentation or Knowledge Base, reach out to