Support

Raising issues/Questions

You can open an ticket with our support team via our support portal.

In your request please provide the following information:

  1. The Title/Subject of the Issue - ensuring clarity.
  2. The Description including the detail and error (see error handling references), and, any additional context.
  3. The Priority in-line with our agreed priority levels.
  4. The Application ID .
  5. The Product that you using specific to the issue/request.
  6. The Tracing ID for the relevant requests (or if you don't store the tracingId the timestamp of the request and other unique IDs in the path or body that will identity your requests) - Include in the Description field.
  7. The Environment , i.e. Production or Sandbox, or, both.
  8. The Country in which you are seeing the issue

Please note that Yapily Support is working in order of priority for our customer base. Raising tickets via the above portal in more optimal and recommended.

Need another team?

Our teams are ready to help:

  1. If you are seeking to Get Started with Yapily you can submit a request to our commercial team here: https://www.yapily.com/company/get-started and they will contact you.
  2. If you are an end user and have a concern or Complaint about Yapily as a service you can contact: https://www.yapily.com/company/complaints or email: complaints@yapily.com .

Status Pages

Yapily strives to provide clear and timely service messaging to our status pages. We highly recommend that you subscribe to these status pages to ensure that you receive an update if there is a service disruption.

You can expect to receive email replies from: support@yapily.com