> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yapily.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with your Yapily integration. Access documentation, raise a support ticket, or contact the team directly for technical assistance with the Yapily API.

## Raising issues/Questions

You can open a ticket with our support team via our [support portal](http://support-portal.yapily.com/).

In your request please provide the following information:

1. The **Title/Subject** of the Issue - ensuring clarity
2. The **Description** including the detail and error (see error handling references), and any additional context
3. The **Priority** in-line with our agreed priority levels
4. The **Application ID**
5. The **Product** that you're using specific to the issue/request
6. The **[Tracing ID](/resources/errors#error-response-fields)** for the relevant requests (or if you don't store the tracingId the timestamp of the request and other unique IDs in the path or body that will identify your requests) - Include in the `Description` field
7. The **Environment**, i.e. Production or Sandbox, or both
8. The **Country** in which you are seeing the issue

<Note>
  Yapily Support works in order of priority for our customer base. Raising tickets via the portal above is more optimal and recommended.
</Note>

## Need another team?

Our teams are ready to help:

1. If you are seeking to **Get Started with Yapily** you can submit a request to our commercial team here: [Get Started](https://www.yapily.com/company/get-started) and they will contact you
2. If you are an end user and have a concern or **Complaint about Yapily** as a service you can contact: [Complaints](https://www.yapily.com/company/complaints) or email: [complaints@yapily.com](mailto:complaints@yapily.com?subject=Complaint%20Query)

## Status Pages

Yapily strives to provide clear and timely service messaging to our status pages. We highly recommend that you subscribe to these status pages to ensure that you receive an update if there is a service disruption.

<CardGroup cols={2}>
  <Card title="Platform Status" icon="server" href="https://status.yapily.com/">
    Monitor the Yapily platform status and uptime
  </Card>

  <Card title="Institution Status" icon="building-columns" href="https://status-institutions.yapily.com/">
    Check status of individual financial institutions
  </Card>
</CardGroup>

## Contact Information

<Info>
  You can expect to receive email replies from: [support@yapily.com](mailto:support@yapily.com?subject=Documentation%20Query)
</Info>